Returns Policy

Caffeine Fix NZ Ltd’s policy for returns and exchange of faulty goods is in full accord with the Fair Trading Act 1986, and the Consumer Guarantees Act 1993.

In general:

1. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

2. Caffeine Fix NZ Ltd will consider each request on a case-by-case basis

Refunds/exchanges of goods:

A request for either a refund or replacement goods may be considered under the following conditions:

Goods fail to be:

a. Of acceptable quality.

b. Fit for the purpose suggested by the product at time of purchase.

c. As per the description provided by Caffeine Fix NZ Ltd.

d. Otherwise compliant with the above Acts.

Decline of request for refunds/exchanges

A request for either a refund or replacement goods may typically be declined under the following conditions:

The Client has (e.g.):

a. Found cheaper goods elsewhere.

b. Purchased the goods as a gift for someone, who does not like the gift.

Shipping Policy

 As our products are shipped directly from the roasters, you know that what you get is fresh and authentic.

 Shipping is generally an overnight service from date of electronic invoice, but may take longer depending on when the order was placed.

o Weekends/public holidays may extend delivery by two working days from date of electronic invoice.

o Rural orders may take 2-4 days from date of electronic invoice.

 Shipping is presently limited to anywhere in New Zealand.

 Courier charges apply on all orders, but charges will vary dependent on where it is going and the size of the order.

 We will process your order upon confirmation of your payment. You will receive an email with your invoice and you will be kept informed via email of the progress of your order.

 If you have not received your product within a reasonable time, please inform us by email on enquiries@caffeinefix.co.nz. We will endeavour to resolve your enquiry as quickly and painlessly as possible.

 We aim to provide a friendly and efficient service for our clients. If the product that you desire is not in stock, we will advise you and keep you updated via email regarding the status of your enquiry.

 Loss of item or damage during the delivery process will be covered by normal the courier companies insurance and their shipping terms and conditions.